Response to COVID-19

Ashley Furniture HomeStore on COVID-19


A message from our CEO


Dear Ashley Customers,

As we approach the end of 2020, we as an organization have reflected on the last several months. This has been a challenging year for all of us, but also one of growth and learning in many areas. We truly appreciate the support and patience you have given us this year while we’ve adapted our company to a new way of doing business.

Ashley has always placed a priority on the well-being of our team members, customers and the communities that we serve. With the coronavirus (COVID-19) pandemic taking its toll on the world this year, we implemented new procedures and safety measures to ensure we do our part in stopping the spread. Our Ashley HomeStores have reopened, per local regulations, and have continued to be diligent with safety and sanitation procedures. Common areas, restrooms, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. We’ve asked our team members to stay home if they are sick, wash their hands frequently, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

To learn more about how we are keeping our team and customers safe, see what we are doing with store cleanliness and our precautions with furniture delivery.

As we observe the communities we call home, we can’t help but see the impact the pandemic has had on a large portion of our population; basic needs not being met for many individuals, such as a bed to sleep on and food to eat. We are humbled, as a company, to be able to donate some of these essentials to organizations that are working to help get those individuals and families the assistance needed. Ashley has made some remarkable efforts to aid our communities throughout the country, including:

  • Donation of over 4.4 Million meals through Feeding America.
  • Donation of over 1,200 meals in partnership with local restaurants.
  • Donation of thousands of Ashley manufactured medical gowns for hospitals.
  • Transportation of essential goods, comprised of medical supplies, masks, grocery items, water, agricultural supplies and more.
  • Donation of over 1,200 mattresses and hundreds of bed frames to various children’s organizations, churches, medical shelters and non-profit organizations throughout the nation.
I want to thank all our amazing employees for the commitment and determination they have shown this year as we have navigated new territory. Additionally, for their assistance in allowing us to make the above efforts for those in need.

We strive to provide a clean and safe store environment for our customers every day. Your health and welfare while shopping at Ashley, and receiving delivery of your furniture, is our top priority. We hope you continue to shop with confidence and we look forward to your visit. We understand not everyone is ready to get back out in person, so we also invite you to shop on our website and mobile app.

From our family to yours, we wish you a wonderful holiday season – though the celebrations may look different. Thank you for your continued loyalty.

Regards,

Todd Wanek
President & CEO
Ashley Furniture Industries, Inc.




Regarding Store Closures


For 75 years, Ashley HomeStore has brought the love of home to all our customers and communities. With coronavirus’s (COVID-19) ever-changing difficulties, we’re vigilantly monitoring the situation and following all precautions recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Our goal was for each independently owned Ashley HomeStore to continue to serve both their local communities as well as their store associates as long as they could do so safely.

However, at this time, we will be embracing our local government’s recommendation by closing select Ashley HomeStore locations in an effort to help protect the places we all call home.

The safety of our communities and our associates, above all, is most important to us.

Should you still be in need of home furnishings, bedding, mattresses, home office furniture or other necessities for our new reality, you can still shop for your home, from the comfort of home, online at ashleyhomestore.com or through our mobile app.

Deliveries of our products are currently on schedule as best they can be and our drivers and professional delivery associates have been educated and trained on best practices to deliver your order in the safest way possible. Also, should you prefer, we can deliver your purchase to your front door and leave the packages outside for you to bring in at your leisure.

Click for more information on your local HomeStore >



A message from our Financing Partners


Synchrony

To Our Synchrony Cardholders

We are aware that some of our customers may experience financial hardship as a result of COVID-19. If you’re affected by COVID-19, please reach out to Synchrony for assistance that may be available to you.

During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download the My Synchrony Mobile App where you can access important information, make payments and service your account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com. You may also service your account through the Ashley HomeStore Mobile App.

Synchrony encourages all cardholders to check their website MySynchrony.com and social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates. As always, thank you for being a loyal customer.

Genesis

At Genesis FS Card Services, the health and well‐being of our customers, team members, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID‐19) and are committed to being responsive to the needs of our customers and team members as the situation continues to evolve.

We strongly encourage you to use our digital tools and other resources for self‐service management and Account access. You can access your Account online by visiting our account management website at www.mygenesiscredit.com. From there, you can make payments, check balances, and more. It’s easier and faster to manage your Account digitally, especially given that call wait times may be longer than usual. If you have not enrolled in online access, it only takes a few minutes: www.mygenesiscredit.com

As always, the health, safety, and well‐being of our customers, associates, and our communities is at the forefront of what we are doing. We continue to take the pulse of this ever evolving situation and are here to assist our customers as needed. For additional information about COVID‐19 visit the Centers for Disease Control at cdc.gov.

Progressive

Progressive Leasing is monitoring the latest news about coronavirus (COVID-19). The safety and well-being of their customers, employees, and partners is of the utmost importance to Progressive Leasing, and they are committed to ensuring your experience remains consistent during this period of uncertainty.

Please note, when contacting Progressive Leasing’s Customer Support, due to the unprecedented nature of the current situation, response times may be longer than usual. Keep in mind that you may still access your account anywhere, at any time, with the Progressive Leasing mobile app or via their website at progleasing.com. From your account you can make payments, view your payment schedule, and review your lease options.

If you have been personally affected by the coronavirus, Progressive Leasing is available to assist.
customersupport@progleasing.com
Customer Service: 877.898.1970
Phone: 877.898.1970
Hours
Monday – Friday: 10 am – 7 pm EST
Saturday: 10 am – 6 pm EST